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At helavo, we enjoy the challenge of making two promises to every customer with our products: REALLY high quality & unbeatable customer service. This means that even if something doesn't fit exactly or an error occurs, it is quickly resolved.
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We have tried to answer the most common and important questions on this page in order to offer you the best possible service. However, if your question has not been answered or you require further information, please do not hesitate to contact us. You can easily get in touch with us using the contact form at the bottom of this page. We are here to help you and resolve your questions or concerns in the best possible way.
The quickest and easiest way to reach us is via our contact forms. If you have any questions, write to us using the form at the bottom of this page.
If you have any problems or complaints, please contact us via our complaint form .
Our goal is to provide you with the best customer service.
As part of our warranty, we offer a replacement parts service, provided it is not a self-inflicted defect or intentional damage. Our team will endeavor to get you the replacement parts you need as soon as possible to resolve any issues.
In addition, we are extending the guarantee for our rollators to 3 years. All you have to do is register within our warranty extension .
For a simple and uncomplicated assembly, we provide step-by-step video assembly instructions for each of our models. To do this, simply click on your rollator model in the menu under "Video assembly instructions" or scan the QR code provided in the box with your rollator.
No, unfortunately it is currently not possible to combine parts from different models.
Write us a message using the contact form at the bottom of this page and describe your situation and your ideas. One of our competent customer advisors will be happy to advise you and accompany and support you in your decision.
Our Helavo rollators are currently only available online. You will find all relevant information about the respective model on the corresponding product detail page. If you still have questions about whether the rollator is right for you, you can easily contact us using our contact form.
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If you have a problem with your rollator, we encourage you to contact us using the complaint form. Simply click on the button below and fill out the form. Our customer service team will get in touch with you promptly to help resolve your issue. Your satisfaction is important to us and we will do everything we can to resolve the issue as quickly as possible.
At helavo, we enjoy the challenge of making two promises to every customer with our products: REALLY high quality & unbeatable customer service. This means that even if something doesn't fit exactly or an error occurs, it is quickly solved.
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