Frequently asked questions and answers

We offer a selection of products for indoor, outdoor, and all-terrain use. You can easily filter these by category on our website.

Yes, most of our mobility aids are height adjustable.

Yes, every product description includes information about the maximum load capacity. For additional support, we also offer models with extra high load capacity.

Yes, spare parts are available for most of our products – find them in the “Spare Parts” category.

If you are unsure which part you need, please contact our support team.

Yes! We offer accessories like a cup holder and a cane holder to make everyday use easier. These accessories are compatible with most of our mobility aids.

Please note: The walking stick holder is not compatible with models 1210 and 1030. Both accessories can be found in our "Spare Parts" category – ideal for customizing your rollator to your needs.

Helavo products combine functionality with modern design. Innovative technology and user-friendly features—such as easy folding, lightweight frames, and sophisticated accessories—provide greater independence and comfort, both indoors and outdoors.

We recommend wiping the frame with a damp cloth and checking it regularly for wear. Further care tips can be found in your owner's manual.

Yes, our range includes different levels of support and features such as ergonomic handles, extra-wide seats and larger wheels for uneven terrain.

Not sure which model fits? Our team is happy to help!

Yes, many customers use Helavo rollators as part of their post-operative recovery or physical therapy. Our products promote safe walking, independence, and provide relief during the rehabilitation phase.

Yes – our 2-in-1 wheelchair and walker is designed for just that. It's the only Helavo model that offers a push function, allowing a caregiver to comfortably assist.

Helavo mobility aids are ideal for people after surgery (e.g., hip, knee, or foot), with arthritis, multiple sclerosis, or Parkinson's disease, for age-related limitations, or to support people with balance problems, fatigue, or chronic conditions.

Not sure which model is right for you? Take our quiz: "Find the perfect rollator."

Yes – it's lightweight, sturdy, and easy to fold and unfold without assistance. Ideal for more independence at home or on the go.

Some of our models are specifically designed for outdoor use and can easily handle uneven surfaces such as gravel or cobblestones. For these conditions, we recommend our outdoor models.

Yes, our indoor models move easily over tiles, carpet, or parquet. They're lightweight, compact, and maneuverable—perfect for use at home, even in tight spaces.

Yes – we offer a heavy-duty model specifically designed for greater stability and load-bearing capacity. It's suitable for users weighing up to 226 kg and is an excellent option for those who need a little more stability and space.

We offer rubber, pneumatic and all-round wheels, each with its own advantages:

• Rubber wheels are low-maintenance and ideal for everyday use.
• Pneumatic tires provide additional shock absorption on uneven terrain.
• All-round bikes are a good compromise for indoor and outdoor use.

Our rollators are currently available exclusively online. All important information can be found on the respective product pages.

Any questions? Simply use our contact form.

No, unfortunately it is currently not possible to combine components from different models.

Yes, many models are lightweight and foldable—perfect for travel or space-saving storage. See the product descriptions for details such as travel bags (H1010 series) or compact folding.

Yes, all our models are foldable—whether for a day trip or storage at home. Folding takes just a few seconds.

Absolutely. Our rollator is compact and foldable—ideal for air travel. Most airlines accept it free of charge as a medical device. Please check with your airline in advance for exact policies.

Every Helavo product comes with a detailed assembly video.

No! All our models can be assembled without tools. Video instructions guide you step by step through the assembly process.

For easy assembly, you will find step-by-step videos for each model on our website.

Simply select your model from the menu under “Video Assembly Instructions” or scan the QR code included with the product.

We accept major credit and debit cards as well as Apple Pay, Google Pay and PayPal for fast and secure checkout.