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GERMAN ENGINEERING, DESIGN & SERVICE

At Helavo, we're confident in the quality of our products—and we mean it. That's why we extend the warranty on your purchased rollator to up to 3 years. Simply register for free in our Helavo Community.

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Warranty conditions for Helavo rollators

At Helavo, we place great emphasis on quality, durability, and customer satisfaction. Our warranty conditions ensure transparency and security.

What does the warranty cover?

We provide a 2-year manufacturer's warranty from the date of delivery to the original purchaser. You can extend this warranty to 3 years free of charge if you register within 4 weeks of purchase. The warranty applies only to the originally purchased product and covers the following components:

  • Frame – central support structure for stability and durability
  • Joints and hinges – enable the folding and connecting of components
  • Height adjustments – ensure ergonomic and safe handle height

What is excluded from the warranty?

1. Damage caused by external influences:

  • Accidents, bumps or falls
  • Corrosion, rust or material wear due to moisture or weather

2. Normal wear and tear:

  • Wear and tear of tires, wheels, handles or upholstery
  • Loosening of mechanical connections
  • Lack of maintenance (e.g. not adjusting brakes, incorrect cleaning)

3. Improper use:

  • Overload due to excessive weight
  • Use on stairs or steep slopes
  • Storage outdoors or in extreme temperatures/humidity

4. Unauthorized changes:

  • Repairs by unauthorized workshops
  • Use of third-party parts or accessories
  • Structural changes (e.g. drilling, welding)

5. Cosmetic defects:

  • Scratches, discoloration or dents due to normal use

6. Warranty exclusions for resale:

  • Purchase from unauthorized dealers
  • Used purchases or resale – the warranty applies only to the original purchaser

How to make a warranty claim

  1. Contact us: Via our contact form at https://helavo.onsitesupport.io/ or on our Amazon product page.
  2. Provide information: Please provide your order number, product model, and a description of the issue. Photos or videos will help us resolve the issue.
  3. Review & Solution: We review your case within a few working days and, if necessary, offer:
    • Repair or replacement of the defective component
    • Replacement of the entire product

Care and maintenance tips

  • Clean brakes, wheels and handles regularly
  • Adjust the brakes regularly
  • Avoid rough surfaces and extreme weather conditions
  • Store the rollator in a dry and protected place indoors

* Replacement products will receive the same remaining warranty period as the original or at least 2 years, whichever is longer.

* The 2-year warranty is automatically included. A 3-year extension is optional and free of charge with registration within 4 weeks of purchase.

Thank you for choosing a Helavo rollator. Your mobility and satisfaction are our top priority. If you have any questions, our customer service team will be happy to assist you.