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Privacy Policy

Privacy Policy

1. Access data and hosting
2. Data processing for contract processing and contact
2.1 Data processing for contract execution
2.2 Customer account
2.3 Contact
3. Data processing for the purpose of shipping
Data transfer to shipping service providers for the purpose of
Shipping notification
4. Data processing for payment processing
4.1 Data processing for transaction processing
4.2 Data processing for the purpose of fraud prevention and
Optimization of our payment processes
5. Advertising by email
5.1 E-mail newsletter with registration and newsletter tracking
5.2 Newsletter distribution
6. Cookies and other technologies
General information
7. Use of cookies and other technologies
Use of Google services
8. Integration of the Trusted Shops Trustbadge/other widgets
8.1 Data processing when integrating the Trustbadge/other widgets
8.2 Data processing after order completion
9. Social Media
9.1 Social buttons from Facebook (by Meta), Instagram (by Meta)
9.2 Our online presence on Facebook (by Meta), Instagram (by Meta),
YouTube
10. Contact options and your rights
10.1 Your rights
10.2 Contact options

The person responsible for data processing is:
Christian Daum
Main Street 46
64342, Seeheim-Jugenheim
support@helavo-mobility.com
Phone: +49 6151 394640

We are pleased about your interest in our online shop. The protection of your
Privacy is very important to us. Below we provide you with detailed information about
the handling of your data. Your data is processed on the basis of
of the GDPR and in accordance with Section 165 (3) TKG (Austria).

1. Access data and hosting

You can visit our websites without providing any personal information.
Each time you access a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address,
It contains the address, date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the site and improving our offering. This serves to safeguard our legitimate interests in the correct presentation of our offering, which prevail within the framework of a balancing of interests, in accordance with Art. 6 (1) (f) GDPR. All access data will be deleted no later than one month after your visit to the site.

2. Data processing for contract processing and contact
2.1 Data processing for contract execution

For the purpose of contract processing (including inquiries regarding and processing of any
existing warranty and performance claims as well as any
statutory updating obligations) pursuant to Art. 6 (1) (b) GDPR
We process personal data when you voluntarily provide it to us as part of your order.
Mandatory fields are marked as such, as in these cases we
Data is absolutely necessary for the contract processing and without it we cannot
The data collected is determined from the
the respective input forms.

Further information on the processing of your data, in particular on the
Transfer to our service providers for the purpose of ordering, payment and
Shipping processing can be found in the following sections of this
Privacy Policy. After the contract has been fully processed, your
Data for further processing is restricted and after expiry of the tax and
commercial retention periods pursuant to Art. 6 (1) (c) GDPR
deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we have a further
Data use is reserved, which is permitted by law and about which we inform you in this
Declaration inform.

merchandise management system

For order and contract processing, we use merchandise management systems from external
Our service providers are responsible for the processing of your personal data
If you have any questions about our service providers and the basis of our collaboration with them, please contact us using the contact options described in this privacy policy.

2.2 Customer account

If you have given your consent in accordance with Art. 6 (1) (a) GDPR,
By choosing to open a customer account, we will use your
Data for the purpose of opening a customer account and storing your data for
future orders on our website. Deleting your
Customer account is possible at any time and can be done either by sending a message to the
This privacy policy described contact option or via a dedicated
intended function in the customer account. After deletion of your customer account
Your data will be deleted unless you expressly consent to further use of your
Data in accordance with Art. 6 (1) (a) GDPR or we have obtained a
further use of data is reserved, which is permitted by law and
about which we inform you in this declaration.

2.3 Contact

As part of customer communication, we collect data to process your enquiries
according to Art. 6 (1) (b) GDPR personal data, if you provide it to us when you contact us (e.g. via contact form, live chat tool or e-
Mail) voluntarily. Mandatory fields are marked as such, as in these cases we absolutely need the data to process your contact.
Which data is collected can be seen from the respective input forms.
After your request has been fully processed, your data will be deleted unless you
not expressly consent to further use of your data in accordance with Art. 6 (1) (a)
GDPR or we have agreed to a further
Data use is reserved, which is permitted by law and about which we inform you in this
Declaration inform.

Live chat tool Userlike

For the purpose of customer communication we use the live chat tool of
Userlike UG (limited liability), Probsteigasse 44-46, 50670 Cologne, Germany
(“Userlike”). This serves to protect our interests within the framework of a balancing of interests
overriding legitimate interests in effective and improved
Customer communication in accordance with Art. 6 (1) (f) GDPR. Userlike is registered in our
Working for us on behalf of.

3. Data processing for the purpose of shipping

For the performance of the contract in accordance with Art. 6 (1) (b) GDPR, we provide your data
the shipping service provider commissioned with the delivery, insofar as this is necessary for
Delivery of ordered goods is required. For questions regarding our service providers and
the basis of our cooperation with you, please contact the
Contact options described in this privacy policy.

The same applies to the transfer of data to our manufacturers or wholesalers in
in cases where they handle the shipping for us (drop shipping).
are considered shipping service providers within the meaning of this data protection declaration.

Our service providers are located and/or use servers in the following countries, for which
the European Commission and the Swiss Federal Council by decision
have established an adequate level of data protection: USA

The adequacy decisions for the USA are considered the basis for the
Transfer to third countries, provided that the respective service provider is certified.

Certification according to the decision of the European Commission is available.

Certification according to the decision of the Swiss Federal Council is available.

Data transfer to shipping service providers for the purpose of shipping notification

If you give us your express consent to do so during or after your order
If you have given your consent, we will process your data in accordance with Art. 6 (1) (a)
DSGVO your email address to the selected shipping service provider so that
this before delivery for the purpose of delivery notification or coordination
can contact you.
Consent can be revoked at any time by sending a message to the address given in this
Contact option described in the privacy policy or directly to the
Shipping service provider at the contact address listed below

After revocation, we will delete the data you have provided for this purpose, unless you
have expressly consented to further use of your data or we have
further use of data is reserved, which is permitted by law and
about which we inform you in this statement. If you have any questions about our service providers
and the basis of our cooperation with you, please contact the
Contact options described in this privacy policy.

Hermes Germany GmbH
Essener Straße 89
D-22419 Hamburg
Germany

DHL Parcel GmbH
Sträßchensweg 10
53113 Bonn
Germany

General Logistics Systems Germany GmbH & Co. OHG
GLS Germany-Straße 1 - 7
DE-36286 Neuenstein
Germany

United Parcel Service Deutschland S.à rl & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany

DPD Germany GmbH
Wailandtstraße 1
63741 Aschaffenburg
Germany

4. Data processing for payment processing

When processing payments in our online shop, we work with these
Partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we provide the information required to process the
Payment transaction necessary data to our technical service providers, who are
within the framework of order processing for us, or to the commissioned
credit institutions or to the selected payment service provider, insofar as this is necessary for

Processing the payment is necessary. This serves the purpose of fulfilling the contract in accordance with Art. 6
Paragraph 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for the
Processing the payment required data themselves, e.g. on their own website
or via a technical integration in the ordering process. In this respect, the
Data protection declaration of the respective payment service provider.
If you have any questions about our payment processing partners and the basis
our cooperation with you, please contact the person named in this
Contact options described in the privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimising our payment processes

We may provide our service providers with additional information that they may process together with
the data necessary for processing the payment as our processors
for the purpose of fraud prevention and optimising our payment processes
(e.g. invoicing, processing of disputed payments, support of
accounting). According to Art. 6 (1) (f) GDPR, this serves to safeguard
our legitimate interests prevailing within the framework of a balancing of interests
Interests in protecting ourselves against fraud or in efficient
Payment management.

5. Advertising by email

5.1 E-mail newsletter with registration and newsletter tracking

If you subscribe to our newsletter, we will use the
required or separately provided by you data in order to regularly send you
our e-mail newsletter based on your consent in accordance with Art. 6 (1) (a)
DSGVO. You can unsubscribe from the newsletter at any time and can
either by sending a message to the contact option described below or
via a dedicated link in the newsletter. Delete after unsubscribing
We will remove your email address from the recipient list unless you have expressly consented to
have consented to further use of your data in accordance with Art. 6 (1) (a) GDPR
or we reserve the right to use the data in any other way that
is permitted by law and about which we inform you in this declaration.

We would like to point out that when sending the newsletter we will record your user behaviour
We also analyze your use of our newsletter by
Measurement, storage and evaluation of opening rates and click rates for
For the purpose of designing future newsletter campaigns (“newsletter tracking”).

For this evaluation, the emails sent contain single-pixel technologies (e.g.
so-called web beacons, tracking pixels) that are stored on our website.
For evaluations, we link in particular the following “newsletter data”

the page from which the page was requested (so-called referrer URL),
the date and time of the call,
the description of the type of web browser used,
the IP address of the requesting computer,
the email address,
the date and time of registration and confirmation

and the one-pixel technologies with your email address or your IP address and, if applicable,
an individual ID. Links contained in the newsletter may also contain this ID.

If you do not wish to receive newsletter tracking, you can unsubscribe at any time - as before
described - to unsubscribe from the newsletter.

The information will be stored as long as you are subscribed to the newsletter
have.

5.2 Newsletter distribution

The newsletter and the newsletter tracking shown above may be
also by our service providers as part of processing on our behalf
If you have any questions about our service providers and the basis of our
To cooperate with them, please contact the person named in this
Contact options described in the privacy policy.

The adequacy decisions for the USA are considered the basis for the
Third country transfer, provided the respective service provider is certified.
Certification is available.

Our service providers are located and/or use servers in these countries: Australia.
There is no adequacy decision from the European Commission for these countries
and the Swiss Federal Council. Our cooperation with them is based on
these guarantees: standard data protection clauses of the European Commission.

6. Cookies and other technologies

General information

In order to make visiting our website attractive and to facilitate the use of certain
To enable functions, we use technologies on various pages
including so-called cookies. Cookies are small text files that are automatically
stored on your device. Some of the cookies we use
are deleted again after the end of the browser session, i.e. after closing your browser.
deleted (so-called session cookies). Other cookies remain on your device and
enable us to recognize your browser on your next visit (persistent
Cookies).

Protection of privacy on end devices

When using our online service, we use absolutely necessary technologies
in order to provide the expressly requested telemedia service
The storage of information in your device or access to
Information that is already stored on your device requires
no consent.

For functions that are not absolutely necessary, the storage of
Information in your device or access to information that is already in
your device, your consent. We would like to point out that
Failure to grant consent may result in parts of the website not being fully usable
Any consent you may have given will remain in effect until you revoke the
adjust or reset the respective settings on your device.

Any subsequent data processing through cookies and other
Technologies

We use such technologies that are necessary for the use of certain functions
our website (e.g. shopping cart function). These technologies store IP address, time of visit, device and browser
Information as well as information about your use of our website (e.g. information about the contents of the shopping cart) is collected and processed. This serves
Within the framework of a balancing of interests, overriding legitimate interests in a
optimized presentation of our offer in accordance with Art. 6 (1) (f) GDPR.

We also use technologies to fulfill legal obligations,
to which we are subject (e.g., to be able to prove consent to the processing of your personal data), as well as to web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

What types of cookies are used?

Necessary cookies

These cookies are necessary to enable the operation of our website.
include cookies that allow you to log into the customer area
to log in or add something to the shopping cart.

Cookie settings

You can find the cookie settings for your browser at the following links:
Microsoft EdgeTM / SafariTM / ChromeTM / FirefoxTM / OperaTM

Insofar as you consent to the use of technologies in accordance with Art. 6 (1) (a) GDPR
you can revoke your consent at any time by
Message to the contact option described in the privacy policy.

7. Use of cookies and other technologies

We use the following cookies and other
Third-party technologies. Unless otherwise stated for individual technologies
Unless otherwise stated, this is done on the basis of your consent in accordance with Art. 6
Paragraph 1 S. 1 lit. a GDPR. After the purpose no longer applies and the use of the respective
Technology by us, the data collected in this context
deleted. You can revoke your consent at any time with effect for the future
Further information on your revocation options can be found in the
Section "Cookies and other technologies". Further information including
The basis of our cooperation with the individual providers can be found at
the individual technologies. If you have any questions about the providers and the basis of our
To cooperate with them, please contact the person named in this
Contact options described in the privacy policy.

Use of Google services

We use the following technologies from Google Ireland Ltd.,
Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The data collected by Google
Technologies automatically collected information about your use of our
Website are usually transferred to a server of Google LLC, 1600 Amphitheatre
Parkway Mountain View, CA 94043, USA and stored there.
Unless otherwise stated for the individual technologies, the
Data processing is based on an agreement concluded for the respective technology between joint controllers in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google's privacy policy .

Our service providers are located and/or use servers in countries outside the
Switzerland, the EU and the EEA, for which the European Commission and the Swiss
The Federal Council has determined by resolution that an adequate level of data protection is in place.

Our service providers are located and/or use servers in countries outside the
Switzerland, the EU and the EEA. There is no adequacy decision for these countries
the European Commission and the Swiss Federal Council. Our
Cooperation with them is based on standard data protection clauses of the
European Commission.

Google Analytics

For the purpose of website analysis, Google Analytics collects data (IP address,
Time of visit, device and browser information as well as information about
your use of our website) are automatically collected and stored, from which
User profiles can be created using pseudonyms.
Cookies are used. If you visit our website from the EU, your
IP address on a server located in the EU for deriving location data
stored and then immediately deleted before the traffic is sent to
other Google servers. The data processing takes place on
Basis of an agreement on order processing by Google.

Google Fonts

To ensure a uniform presentation of the content on our website,
Script Code “Google Fonts” Data (IP address, time of visit, device and
Browser information) is collected, transmitted to Google and then processed by Google
We have no influence on this subsequent data processing.

YouTube Video Plugin

To integrate third-party content, the YouTube video plug-in is used in the
extended data protection mode used by us (IP address, time of
Visit, device and browser information) are collected, transmitted to Google and
subsequently processed by Google only when you play a video.

8. Integration of the Trusted Shops Trustbadge/other widgets

If you have given your consent in accordance with Art. 6 (1) (a) GDPR, Trusted Shops widgets are integrated into this website to display Trusted Shops services (e.g. quality seals, collected reviews) and to offer Trusted Shops products to buyers after an order.

The Trustbadge and the services advertised with it are offered by Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible for data protection pursuant to Art. 26 GDPR. Within the scope of this privacy policy, we inform you below about the essential contractual content pursuant to Art. 26 (2) GDPR.

Within the scope of the joint controllership that exists between us and Trusted Shops SE, please contact Trusted Shops with any data protection questions or to assert your rights using the contact options provided in the data protection information . Regardless of this, you can always contact the controller of your choice. Your inquiry will then be forwarded to the other controller for response, if necessary.

8.1 Data processing when integrating the Trustbadge/other widgets

The Trustbadge is provided by a US CDN (Content Delivery Network) provider. An appropriate level of data protection is ensured by an adequacy decision of the EU Commission (available here ) or the Swiss Federal Council (available here ). Service providers from the US are generally certified under the EU-US Data Privacy Framework or Swiss-US Data Privacy Framework (collectively, the "DPF"). Further information is available here . If service providers are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

When you access the Trustbadge, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. The IP address is anonymized immediately after collection so that the stored data cannot be assigned to you personally. The anonymized data is used primarily for statistical purposes and error analysis.

8.2 Data processing after order completion

If you have given your consent, after the order has been completed, the Trustbadge accesses the order information stored on your device (order total, order number, and any purchased product) and your email address, and your email address is hashed using a one-way cryptographic function. The hash value is then transmitted to Trusted Shops along with the order information in accordance with Art. 6 (1) (a) GDPR.

This is to check whether you are already registered for Trusted Shops services. If so, further processing will take place in accordance with the contractual agreement concluded between you and Trusted Shops. If you are not yet registered for the services or do not consent to automatic recognition via the Trustbadge, you will then have the opportunity to manually register for the use of the services or to purchase protection within the scope of your existing user agreement.

For this purpose, after you have completed your order, the Trustbadge accesses the following information stored on the device you are using: order total, order number, and email address. This is necessary so that we can offer you buyer protection. The data will only be transmitted to Trusted Shops once you have actively decided to take out buyer protection by clicking on the corresponding button on the so-called Trustcard. If you decide to use the services, further processing will be governed by the contractual agreement with Trusted Shops in accordance with Art. 6 (1) (b) GDPR in order to complete your registration for buyer protection and secure the order, as well as to be able to send you review invitations by email if necessary.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 (1) (f) GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA, Great Britain and Israel). An appropriate level of data protection is ensured in each case by an adequacy decision of the EU Commission (available for the USA here , for Israel here and for Great Britain here ) or the Swiss Federal Council (further information is available here ). Service providers used from the USA are generally certified under the EU-US Data Privacy Framework (DPF). Further information is available here . If service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

9. Social Media

9.1 Social buttons from Facebook (by Meta), Instagram (by Meta)

Our website uses social buttons from social networks. These are simply embedded as HTML links, so no connection to the servers of the respective provider is established when you visit our website. Clicking on one of the buttons opens the website of the respective social network in a new browser window. There you can, for example, click the Like or Share button.

9.2 Our online presence on Facebook (by Meta), Instagram (by Meta), YouTube

If you have given your consent to this in accordance with Art. 6 (1) (a) GDPR to the respective social media operator, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles will be created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. Detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your related rights and setting options to protect your privacy, can be found in the data protection information of the providers linked below. If you still need help with this, you can contact us.

Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing when you visit a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here .

Our service providers are located and/or use servers in the following countries for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decisions for the USA serve as the basis for third-country transfers, provided the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, and Mexico. No adequacy decision has been issued by the European Commission or the Swiss Federal Council for these countries. Our cooperation with them is based on these guarantees: the European Commission's standard data protection clauses.

Instagram (by Meta) is an offering from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA and stored there. Data processing when you visit an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here .

The adequacy decisions for the USA serve as the basis for third-country transfers, provided the respective service provider is certified. Certification is available.

YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there.

Our service providers are located and/or use servers in countries outside Switzerland, the EU and the EEA, for which the European Commission and the Swiss Federal Council have determined by resolution that they provide an adequate level of data protection.

Our service providers are located and/or use servers in countries outside Switzerland, the EU, and the EEA. There is no adequacy decision from the European Commission or the Swiss Federal Council for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

10. Contact options and your rights

10.1 Your rights

As a data subject, you have the following rights:

pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
pursuant to Art. 16 GDPR, you have the right to immediately request the rectification of inaccurate or incomplete personal data stored by us;
According to Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing ( to exercise the right to freedom of expression and information; to fulfil a legal obligation; for reasons of public interest or for the establishment, exercise or defense of legal claims)
pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another controller;
Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work, or at our company headquarters.

Right of objection

If we process personal data as described above to protect our legitimate interests, which override ours in the context of a balancing of interests, you can object to this processing with future effect. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are reasons arising from your particular situation.

After exercising your right of objection, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is carried out for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.

10.2 Contact options

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our legal notice.