At Helavo, we're committed to delivering your order quickly, securely, and transparently. Here you'll find all the information you need about how your product gets from the warehouse to your doorstep.
Order processing time
Orders are typically processed and shipped within 1-2 business days of receiving payment. Once your order has been shipped, you will receive a tracking number via email so you can track your delivery in real time.
Estimated delivery times
We work with reliable logistics partners to ensure on-time delivery:
-
Within Germany: 2–4 working days
-
EU countries: 3–7 working days
-
Other European regions: 5–10 business days
Note: During holidays or peak periods, courier services may experience slight delays.
Delivery area
We currently deliver to most countries in the European Union and selected neighboring regions.
Worldwide shipping is unfortunately not available at the moment.
If you are outside our delivery area, please contact us at support@helavo.de – we will do our best to help you.
Shipping costs
-
Germany: Free shipping on all orders
-
EU countries & neighboring regions: Shipping costs are calculated at checkout depending on the destination
-
Non-EU countries: Not currently supported
If you require faster delivery, you can select express options (including overnight shipping) during the checkout process for an additional charge, depending on your location and chosen shipping provider.
All applicable shipping costs will be clearly displayed before completing your purchase.
Safe & sustainable packaging
We take great care to ensure your Helavo product arrives undamaged. All items are shipped in sturdy, protective packaging—with a particular focus on environmentally friendly materials whenever possible.
Questions or problems?
If you have any questions about your delivery, delays, or tracking, please contact our team at support@helavo-mobility.com – we'll be happy to help!