We're very sorry to hear you're considering a return. At Helavo, our goal is for every customer to be completely satisfied with their purchase. Should your product not meet your expectations for any reason, we want to make the return process as easy and straightforward as possible.
You have 30 days from the delivery date to return your product. During this time, you can inspect the item at home. However, for us to accept a return, the following conditions must be met:
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The product must be unused and show no signs of wear.
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It must be in its original packaging , including all accessories, manuals, and protective materials.
We ask for your understanding that we can only accept returns of products in new condition.
We offer free returns for our customers in Germany . Simply send us an email to support@helavo.de with your order details. Our customer service team will then provide you with a free return label and assist you with the next steps.
Once we receive and inspect your return, we will refund the purchase amount as quickly as possible. Refunds will always be processed using the original payment method you used for the purchase. Please note that depending on your bank or payment provider, it may take a few business days for the amount to appear in your account.
We're sorry the product didn't meet your expectations, and we would appreciate your feedback so we can continually improve our products and service.
